Customer Multiple Recording
Purpose:
This function is used to get recording link of multiple (bulk) calls
Use Case:
When CRM / Business application needs to fetch recording of multiple calls, either for playback or analytic purpose, this method can return URL of multiple calls.
User Input Parameters:
| Node | M/O | Data type size | Value | Description |
|---|---|---|---|---|
| method | M | Text | customer_multiple_recordings | Unique Command for JSON Request. (This method value will not be changed) |
| apikey | M | Text | test_org | Unique key assigned to an organisation. (This API key will change per client organisation) |
| servicekey | M | Text | VoiceProcess | Unique key map to the process. (This service key will change per client process) |
| sessionid | O | Integer | 8 | Session call list ID |
| systemcallids | M | Text | { 140912183554281005, 1809121835543434 3, 1709121835542810 34534 } | Array of Unique value of Systemcallid. (dynamic value generated at the time of calls dialed to the user) |
| reqdatetime | M | Text | 2018-11-12 14:00:05 | Date and Time of the request. (Date format: YYYY-MM-DD hh:mm:ss) |
Output Parameters:
| Node | Value | Description |
|---|---|---|
| method | customer_multiple_recordings | Unique Command for JSON Response |
| resdatetime | 2018-11-12 14:00:05 | Date and Time of the response. (Date format: YYYY-MM-DD hh:mm:ss) |
| status | 3 | Refer the status parameter table |
| statusdesc | success | status parameter description |
| revisionno | 1 | Functionality revision no |
Return Value:
This API returns in one format I.e. JSON format.
Customer multiple recording JSON Request
{ "method":"customer_multiple_recordings",
"apikey":"test_org",
"servicekey":"voiceprocess",
"systemcallids":[ "180717171728015031", "180719161420031002" ], "reqdatetime":"2018-11-12 14:00:05"
}
Customer recording JSON Response
{ "method":"customer_multiple_recordings",
"resdatetime":"2018-12-18 12:39:05",
"statusdata":[
{"systemcallid":"180717171728015031",
"statusdesc":"success",
"status":3,
"recordingfilepath":
"http://192.168.2.127/recordings/1/1/2018/07/17/17/180717171728015 031_1001_1500_1_2500_1728015.MP3"
},
{
"systemcallid":"180719161420031002",
"statusdesc":"Data not found",
"status":67,
"recordingfilepath":"" }
]
}
Status info for Recording Module
| Status | Status Description |
|---|---|
| 2 | Wrong format of received request |
| 3 | Successful |
| 62 | Session ID not found |
| 63 | systemcallid not found |
| 65 | systemcallid found blank |
| 66 | Invalid sessionid |
| 1111 | Error while processing data |