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Media control

Author: Omkar Adivarekar 132 views
The media control provides you with various functions while you are on a call.  You can mute yourself or put the caller on hold if required using the Mute & Hold buttons. 
 
Clicking on the End button will end your voice call – your chat connection will continue. 
 
The end session ends the entire communication session with the customer. 
 
The Agent also has the conference option via which they can start the conference with the Third-party or with the internal team.
 
The image option helps the Agent to take a live image of a customer. 
 
You can easily convert your ongoing voice call into a video call by clicking on the video button. 
 
You can help the customer by sharing the relevant documents via the library 
 
You may assist your customer by sharing your screen using the ‘Share my Screen’ option or request to see the customer’s screen using the ‘Request customer screen option’