Jodo – Media traffic

Author: ritika raj 388 views

The image displayed here is the Media Traffic Window – it shows all the communication handled by the User for the selected date range. It shows the channel on which the call connected. The call details can be viewed by clicking on the view icon.

 

Clicking on “>” button provides you with the complete details of the call. You can see the transcript of the chat conversation, Customer CRM, Session details, Action.