Adopting a digital strategy for your Enterprise means removing legacy constraints of communications, and data/information delivery and provides rapid deployment models, allowing you – and your workforce – to become much more flexible.

The introduction of digital channels also brings with it many opportunities to redefine your business processes, business hierarchies, and management structures. You’ll soon realize that you’re no longer constrained to a geography or location – or device – or channel. Digitalization means being able to manage and conduct work and communications from anywhere in the connected world. You’ll also no longer be reliant on hardwired technologies – the information, data, and documents that you need to do your job are available from anywhere, at any time. All of that really does change the way that people work by allowing for changes reflecting real-time events and opportunities.

Digitization is also a very complex affair – which curiously makes complex things easier for you to achieve. Because of its modular design, you can take as much – or as little – as you need to begin your business transformation. The modules are pre-built and already exist in the cloud, so there are no lengthy deployment cycles – just simple migration paths to limitless provisions across the globe. Replacing legacy telephony for front and back offices takes just a few steps. Connecting to data storage in the cloud, providing a hierarchy of access controls takes minutes. Building and deploying your IVR menus takes hours – not weeks or months. Combining your customer or consumer channels across voice, video, media, and social media, connecting to your resources in any location, in any language becomes a series of steps, rather than a mass migration plan.

Digitization has helped to redefine business processes, by connecting and converting existing processes, allowing them to be streamlined. Where a legacy process may have needed a 12-step process across 3 systems – these can be integrated into a single stream, reducing complexity, applying more accuracy – and saving time.

Business hierarchies have more pertinent insights through digitization. Where legacy Business Intelligence (BI) dealt in volumes, aggregates, charts, and graphs – making – it difficult to interpret what is really going on – Management Information (MI) allows you to drill into specific events as if they had only just occurred. Over time, this allows you to create new structures around what is important to your enterprise – with new digital insights guiding you.

With new business hierarchies in place, the shape of your enterprise slowly begins to change, too. Where you had to focus on Service Levels and Key Performance Indicators in the past, you can have these served to you at any time – and you’ll have the means to address those in real-time, too. With tactical decisions more automated – and more commonplace, your business strategies can focus on growing rather than maintaining your Enterprise.

Users can be created/added/deleted through user management option.
These users can be added individually as well as bulk add option is available as a tool in this system.
Once user is created, roles and rights are assigned to these users through this system.
urther these users are associated to different user groups and these groups are then associated to the process while process configuration.

Business process standardization is an advantage and organizations strive to offer Uniform business processes globally for Internal and External stakeholders. 
Jodo Admin allows the creation of different workflow steps/actions as templates that can then be used by multiple teams and users across the global operations.

Jodo allows you to create multiple business workflow templates as per the list below

Please note that the creation of a process requires the creation and/or application of a few mandatory workflow templates, namely Skill template, Field map template, Disposition template.

This is a powerful functionality which helps to control behaviour of entire system
It contains all basic settings of system
It offers flexibility to change the System settings as per requirement
System Configuration settings are done by Avhan based on the requirement of customer’s business need

This option allows us to create different roles and allocate Access Rights to these roles.
User groups can be associated to roles created, hence list of options in each function is displayed and Add, Edit, Delete and View rights can be assigned.