olm chat user

Field	Description
Process Name	Name of the process used.
Agent Name Agent Allocated	Shows Agent name who is allocated to a customer.
Customer Name	Name of customer who initiated the conversation.
Customer Contact	Contact number of customer.
Customer Email	Email id of the customer.
Customer Connect Time	Time at which customer connected to agent.
Connect Status	Defines whether customer is connected or not.
Chat Start Chat End	Duration of Agent-Customer conversation

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