Website – Jodo Integration FAQ

Author: shubham1jha 395 views

You will receive a link to download the Widget after you have completed the subscription from website. The Widget is supported for iOS, Android and PC.

Make sure that your browser javascript is enabled and Jodo widget is configured for the domain name.

Check your Spam folder/mailbox for the activation link.

We use ChatBox/CallBox code for WordPress where the menu will be displayed in the bottom right corner for every page on the site. The "Button Code" is used to have a chat/call button on a single page. You need to cut and paste the code into your html file manually.

If your jodo app in your mobile is not started, customer will receive callback option to submit so that after loggin agent can contact back on voice or email as the details shared in callback form.

You could install into multiple devices (android mobile, android tablet, PC) but you can login on single device at a time or you can use different user account for each individual device.

You could send individual image or photo by clicking on upload sign during the chat. You could also combine multiple photos/images by clicking the upload and select icon and add images/photo into the active chat session to send.

With same session if the voice call is dropped due to network failure and customer is still active on chat, in this scenario agent can send call / video request to restart the session.