| method | M | Text | saveDisposition | Unique Command for JSON Request. (This method value cannot be changed) |
| apikey | M | Text | test_org | Unique key assigned to an organization. (API key will change per client organisation) |
| servicekey | M | Text | VoiceProcess | Unique key assigned to a process. (Service key will change per client process) |
| Uniquesystemcallid | | | 345345336546456 | Unique System call ID for current Media Communication |
| dispomasterid | M | Numerical | 11 | Unique Disposition Master ID |
| disporeasonid | M | Numerical | 15 | Unique Disposition Reason ID |
| remarks | | Text | Test Remark | Remarks for disposition |
| selecteddatetime | | Text | | Next Call-back Time Blank for Normal Calls (Date format: YYYY-MM-DD hh:mm:ss) |
| contactvalue | | Text | 9800100200 | Call back Contact Number |
| media | M | Text | Voice In | Email In (Incoming / received email) Email Out (Outgoing / Sent email) SMS In (Incoming / received SMS) SMS Out (Outgoing / Sent SMS) Chat (Website / messenger Chat conversation) Voice In (Incoming / received Voice Call / session) Voice Out (outgoing / Sent Voice call / session) Social Media – Twitter channel Social Media -Facebook channel Video |
