| Web based LIVE Jodo Communications f… | Start LIVE browser Calls by adding Jodo Widget in websites / Ecommerce |
| Make LIVE Jodo calls to Customers fr… | Start LIVE browser Calls on click of specific contact data field in CRM / Business application. e.g. Click-to-call campaigns across multiple media. |
| Marketing Campaign Response Manageme… | Screen-pop customer data for incoming call, in response to multi-media campaigns from external platforms (Marketing Automation driven SMS / Email Marketing Campaigns) |
| Make Multi-lingual, Engineered voice … | Jodo Messenger Dialer integrated with Cloud TTS Service. E.g., Google / Amazon etc. ⦁ In this case Jodo receives Customer First Name &Last Name via Push API in real-time. ⦁ Jodo pushes data to target TTS Engine API. (User defined in configuration) |
| Synchronise Customer Interaction dat… | Jodo users execute actions / transactions in the business applications and the external data will be synched periodically to reflect current status. |
| Reallocate calls / tasks | Reallocate calls queued for a user that is absent or has left organization. |
| Define next-steps / workflows based o… | CRM / Business apps to define dispositions and next steps for dispositions as per business workflows. e.g. send SMS confirmation or email notification or schedule a future appointment time / call back |
| Create Playback of call recordings w… | Playback of media sessions e.g., calls to be played within the CRM/ Business application. |
| Display or Share Jodo recording link… | Send links to users / customers of the media session recorded |
| Bulk import of Jodo recordings | CRM / Business application fetch recording of multiple calls, either for playback or analytics purpose |
