| Data Display Template | Data Display Template allows to select the data display type for the information to be viewed. |
| Process | Available process can be selected from the process drop down - this is the process for which the information needs to be viewed. |
| Queue | Queue drop down allows to select the queue for which the information needs to be displayed. |
| Status | Queue drop down allows to select the queue for which the information needs to be displayed. |
| Extension*(Note * indicates mandatory field) | Agent Information can be filtered using Agent Extension numbers. |
| Group | Agent Information for a particular group can be viewed by selecting particular group name from the group drop down option. |
| Message / Send Message | Message tab allows to type text for sending message to selected agent. Clicking on Send button will sent the typed message to the agent. |
| Barge In Types | Barge In Type allows to barge in the call, Types of barge in allowed by the system are - Silent,Coaching and Conference. |
| Silent/ Coaching/ Conference | Silent: Supervisor can here the conversation of agent and customer without both the parties knowing about it. Coaching:Supervisor and Agent will be able to talk to each other without customer knowing about it. Conference:Supervisor, Agent and Customer will be allowed to talk using Conference Barge in option. |
| Start Barge In/Lazy Agents | Selecting the type of barge in and clicking on Start Barge In option will initiate the type of barge selected by the supervisor. |
