|Port Summary Graph shows the number of ports which are busy - utilized by the system and number of ports idle with the system so that idle ports can be utilized. (*Note Clicking on Port summary will direct to the Port Summary Page)
|The time the data was reloaded on the page.
|These are the number of ports which are not used by the system.
|These are the number of ports which are used by the system.
|Queue drop down allows to select the queue for which the information needs to be displayed.
|Automatic Call Distributor is termed as Process ACD. It shows the information of all the calls handled by the ACD. (*Note Clicking on Process ACD will direct to the Process ACD Page)
|Total Process ACD Counts
|Total Calls offered are the number of total calls came in the ACD.
|Total Calls Offered
|In Call Offered: Total inbound call counts . Out call offered: Total outbound call done
|Total Calls Answered
|In call Answered: Total inbound call answered to the inbound call hits. Out call Answered: Total outbound call answered to the outbound call done.
|Agent Information Graph shows the details of the Agents in the selected process. (*Note Clicking on Agent Information will direct to the Agent Information Page)