Dispose Call

Author: TeamJodo 293 views

Purpose:

This method is used to dispose interaction (call). Once Disposition is saved, user can receive / initiate next interaction. Jodo World User must be in Wrap-Up / AUX state to invoke this method. Method fails if user is in different status.

Jodo World processes request and return result as per parameter value. If call is disposed successfully on Jodo World end, Jodo World sends available / ready status if configured for auto available or remain in same status when auto ready / auto available is disabled.

Input Parameters:

Sr No.ParameterDescriptionData TypeExample
1dispoMasterIdDisposition Master valueint6
2dispoReasonIdDisposition reason valueint12
3dispomatertextHuman readable value of DispositionStringNot Interested
4disporeasontextHuman readable value of ReasonStringCall after 3 months
5callbackDateSelected date for only Call back and Sale / Lead call type status Date Format yyyy-MM-dd HH:mm:ss 2013-11-10 23:10:10 dd-MMM-yyyy HH:mm:ss 10-NOV-13 23:10:10Date31/03/12 01:08
6CallbackContactNoCallback Contact Number for call back status.String09878564321
7nAuditCodeAudit Flag – identified if interaction needs to be auditedNumber
8remarktextRemarks to be savedStringRemarks about interaction

Sample Request

 
				
					var saverequest = {
	“dispoMasterId”: 10,
	“dispoReasonId”:5,
	“dispomatertext”:”Not Interested”,
	“disporeasontext”:”Call after 3 months”,
	“CallbackContactNo”:”0987xxxx545”,
	“callbackDate”:”10-Dec-2016 11:00:15”,
	“nAuditCode”:0,
	“remarktest”:”Recently purchased product”
}
DisposeCall (saverequest);

				
			

Response is communicated in event handler

CommandDescription
callsavesuccessCall data is saved successfully
callsavefailedFailed to save data