Jodo Digital FAQ
Jodo supports many Indian and foreign languages. Currently, 19 languages are included of which 4 are foreign languages: These are French, Spanish, Arabic & Mandarin
By default, recordings are stored in Jodo Cloud, if you wish to store recordings in your own storage servers then you can do so. If you create distributed nodes for multiple country operations, you can store recordings for regions in their local countries/regions to comply with local data privacy laws. This is a standard feature of Jodo.
Jodo design has a system of user creation and user rights assignment as part of the design feature. All the users who have these rights will be able to retrieve and hear the recordings. Jodo has a Quality Module which allows users to retrieve the recordings using different filters and rate the agents for the calls
Subscription is generally monthly payments. However, we have plans with different rates based on contract periods and payment schedules.
As jodo is a cloud solution, you do not have to pay anything extra for maintenance. We ensure that you get to use the latest software version at all times. We inherit the latest updates and benefits without any charge for internal team investment in terms of project planning and management. Additionally, your teams globally get updated simultaneously
We do not do POC, however, we have trial/demo accounts that you can be used to understand the work which is offered for a 1-week or 15 days period, customers have to sign an NDA to opt for the Trial accounts
We support 3 party conferences. However, if multiparty conferencing is required, we can integrate with multiple conferencing platforms if required
Jodo provides ready Templates for menu-based call flows, it also has a GUI-based Call Flow Designer module which can be opted for by customers to design their own flows.
Jodo is an API-driven platform and can be customized as per workflows - media, device, language, and location-based actions are configurable in the workflows
Webhook help customizes and integrated workflow. Data can be pushed to different business applications and various work flows can be trigerred
Whatsapp / Skype/zoom / Webex are additional communication channels in Jodo like we have PSTN media, jodo call jodo video, jodo chat, etc., and can be integrated with Jodo
OCR validation can be done through add-on integrations/efforts. Jodo offers webhooks & APIs for integration.
Adhaar validation can be done through add-on integrations/efforts. Jodo offers webhooks & APIs for integration.
Adhaar validation can be done through add-on integrations /efforts. Jodo offers webhooks & APIs for integration.
One of the components of Jodo is UC. Jodo is browser-based - it is not an app and gives you chat, voice & video, email & social media all in one browser. It also offers media interoperability. Additionally, Jodo is multi-lingual
Jodo is a unified communication platform(Product) and a Business Management framework, it is fundamentally developed as API - all front-end applications in Jodo are built using Jodo API. Jodo can also be consumed by developers as Jodo API across websites, e-commerce, and business applications. Jodo has connectors for consumption and integration with some business applications
Yes, Jodo is Omni-channel and supports multiple channels of communications, Jodo is designed to handle PSTN, Digital Channels (Video, Voice, and Chat), SMS, Social Media + Email. Jodo is additionally Multi-lingual. Jodo offers full media interoperability across channels. In India, there are restrictions for the interconnection of digital and PSTN channels - TRAI regulations.
We can do simple screen pop integration with mostly all web-based CRM Platforms, deeper integrations are done using APIs by client developers, Avhan has standard documentation for API consumption and support to client developers
Jodo can be integrated with multiple platforms - you can use your existing chatbot / live chat & use Jodo Voice/video to initiate direct calls with dispersed employees
Jodo supports speech recognition and is easily integrated with different Speech engines (Nuance, Amazon Lex, Siri, Google)
Documents shared by the customer will get stored in the storage path mapped for the process or can be pushed to the business application platform
Further customization can be done so that each process has a designated storage path and you can further define subfolders for each customers with encryption options
Calls during non-working hours can be handled in multiple ways.
1. Customers can leave a voice message.
2. Customer can leave call requests or details on the callback form
This can be automated the next day to initiate calls to customers automatically based on the callback date and time
The customer will be given a callback form. These callbacks will be distributed to team members available or defined as per relationship mapping logic
Jodo is a fully secured platform and all transactions are passed over an HTTPS protocol. Jodo encrypts critical information while storing in the database eg. Passwords, credit card information, Identification card information, etc. Jodo already has VAPT Tests being done.
Jodo is a software platform.
OS: Linux & Window
Media Server: Asterisk, Aculab
Database: MySQL Server
Web Server / Application Server: Apache 2, Apache Tomcat
Jodo is a Unified Communication platform and it supports different media of communication (Voice, Video, Chat, Email, Social Media), Jodo is deployed on a Virtualized Platform and we offer different options of Deployment (Public/Private Cloud or deployment in Customer Data Center), our Pre-sales team will share the specs based on the # of users. A customer has to provide Virtual machines for deployment as per the specs.
Jodo Cloud has pre-built connectors/APIs to integrate with any 3rd Party CRM/Database, it has already been integrated with MsDynamics, SalesForce, Leadsquare, TALISM, CRMNext, and Kapture.