Introduction to Jodo Toolbar
Jodo Toolbar (JT) is the user application that lets you interact with the customer when they reach out to you using Digital communication channels embedded in your website, e-commerce portal, business / mobile apps or any other digital asses.
The Jodo toolbar provides access to various functions such as :
The agent has the right to see the dashboard available in the toolbar, which shows the work summary of the agent. Media traffic shows the history of agent activity. All the recordings are stored for audit purposes and can be played back for quality purposes. The agent has the ability to check the location of the customer using the location tab. The agent can access the calendar, social media, and email tabs through the toolbar.