This is the Chat window that will open on the user’s screen when he receives a chat request.
The chat window provides vital customer information to the user. For example the customer’s location, device, and browser details. If the customer has interacted with the user previously, the details of the call will be available in ‘History’. The user can handle 5 concurrent chats at a time.
Users can begin typing their messages in the chat bar, and they can also share documents using the attachment pin or express themselves by sending emoji’s.
You may send a request to start a voice or video call with the customer by clicking on the voice & video buttons. The same chat conversation can be transferred into voice and video call.