Introduction to Jodo Toolbar
Jodo Toolbar (JT) is the user application that lets you interact with the customer when they reach out to you using Digital communication channels embedded in your website, e-commerce portal, business / mobile apps or any other digital asses.
Jodo Toolbar will allow you to interact via Chat, Voice, and Video from any smart device. All conversations on Jodo are recorded.
The Jodo toolbar provides access to various functions which is present at left hand side :
The agent has the right to see the dashboard available in the toolbar, which shows the work summary of the agent. Media traffic shows the history of agent activity. All the recordings are stored for audit purposes and can be played back for quality purposes. The agent has the ability to check the location of the customer using the location tab. The agent can access the calendar, social media, and email tabs through the toolbar.