Jodo Toolbar – Voice Call

Author: Isha More 40 views

To initiate the voice call you have to click on the call button.

 

When user click on call button, a call request is sent to the customer and a voice call is initiated after the customer accept the voice call request.

User may continue to chat during the voice call by typing in chat bar.

 

You have various options after voice call getting connected such as Mute, Hold, Conference, Image, Video, Screenshare, etc. As shown in the picture below.

 
Mute : You can mute yourself using the Mute  buttons. 
 
Hold : You can put the caller on hold if required using the Hold button.
 
Conference : The Agent also has the conference option via which they can start the conference with the Third-party or with the internal team member.
 
Image : The image option helps the Agent to take a live image of a customer. 
 
Video : You can easily convert your ongoing voice call into a video call by clicking on the video button. 
 
Library : You can help the customer by sharing the relevant documents via the library.
 

Request Customer Screen : You may request to see the customer’s screen using the ‘Request customer screen option’.

Share My Screen : You may assist your customer by sharing your screen using the ‘Share my Screen’ option.

End : Clicking on the End button will end your voice call – your chat connection will continue. 
 
End Session : The end session ends the entire communication session with the customer.