Status of User Author: Isha More 249 views Once the user has logged in, it will go into “Ready” status.The status also shows the time duration in which the agent is currently in. Users can change their status from the preset options displayed on the screen below. If the user is on call, then it will change to “Talking”. And once the call or chat is ended, it will go into “Wrap Up,” where the user can select the dispositions. Need Help ? How can we help? Was this page helpful? Yes No How can we help? Jodo Help Desk with an integrated Knowledge Base, Send