Jodo Toolbar – Media Traffic

Author: Isha More 119 views

The image displayed here is the Media Traffic Window – it shows media handled by the user for the selected date range. It shows the channel on which the call connected. 

To know more about the interaction details, click on “>”.

Clicking on “>” button provides you with the complete details of the call. You can see the transcript of the chat conversation, Customer CRM, Session details, Action.

 

The user can retrieve data according to the selected process.