Media traffic
Media Traffic allows users to monitor all call patches between users and clients. Clicking on the Media Traffic opens a new page where all records are displayed in a table format.
In the Media Traffic interface, there is an option to “Select Process” in the process selection field. By default, all processes are selected. If you wish to add or remove any processes, you can do so by modifying the process field. Additionally, checkboxes are provided for filtering data by Today, Yesterday, Last 7 days, This Month, Last Month, and Custom Range.
In the table, you will find data regarding Process Name, User Name, Customer Name, Media, Date and Time, Disposition, and Location.
To know more about the interaction details, click on user profile.