Preview Management
Preview Management is used for previewing request processes of created sessions and it’s details.
Preview Calling management allows the agent to equally distribute some of the important customer’s
contacts to the various agents.
It is used for viewing calling processes, The request has request id, User name, Process name,
Session name, Process type, Status and Request details.
| Field | Description |
|---|---|
| Date | Sessions can be viewed by selecting the Date Range. |
| Process | This is option of the process name in which the processes will appear. |
| Search Button | Search button allows us to search the requests based on the filter criteria define with the available filter options. |
| Add | To create New View/Request process. |
| Display | It is used to display particular number of records per page. |
| Search | Request process can be searched using various options such as request id, User name, Process name, Session name, Process type, Status and Request details. |