Parameter-Wise Filtration to Retrieve Recording
Recordings can be filtered using DNIS and CLID.
Adding these parameters to the filter enables extracting recordings based on DNIS and CLID.
|QA can retrieve Recording based on CLID. For E.g.:- if QA only has the number and require to Review the recording for a specific number than QA can enter that number in CLID text field.
|QA has an Option to retrieve Recording based on DNIS.
|QA has an Option to retrieve Recording based on Agent Extension number.
|Post selection of parameter click on Add button to display all the parameters in selected criteria window.
|Selecting Criteria display all the fields which are added if any one fields needs to be removed from it than we need to check that field and click on remove button.
|Define a Filter Name which will be a template defined for the selection criteria and can be used in future to retrieve the recordings of the same filter.
|Data Display Template
|It gives an option to select the Data Display Template which will display all the fields which are selected For Eg:-Agent Name Duration of Talking Time Wrap-Up Time Agent extension All Fields will be viewed while generating Recording