Add IVR Template

Author: TeamJodo 249 views

An easy interface to add a new IVR template.

Field Description
Template Name Allows to associate name to the template. This name can be used to search template and associate template to processes.
Flow Description IVR Flow description can be added in Text Area but it is not a mandatory field.
File Name/CFD Flow File IVR .ini file needed to be browse where CPM Script folder is stored. This .ini file is where we have defined the IVR flow for call routing to Agents.
Status Enabling this option will display the IVR Template while mapping to Process.