Configure sending Email in Jodo
|Email IDs for which the emails will be received
|Select this option to send an auto-response to customers once they send an email on the ID”s defined.
|Auto Response Template
|This provides a selection of defining different response templates which can be associated with the process, it will allow selecting the Email templates which are ore-created using the template options.
Note:- This option will be enabled only when Auto Response is otherwise by default it will display as None.
|This will allow the user to select the reply option to the customer either with a history of the original message or a fresh content email Option List.
None – Option not available to reply to emails Fresh Email – Original email history of customer mail will not be available Email with history – This will have the original content sent by customer Note:- if None option is selected it will by default take as Fresh Email whenever it is sent to the same sender
|This will allow the users to send the Chat conversation through Email to customers on the pre-defined email addresses or new email addresses.
|Email Processing Logic
|Email Template associated with the Chat Module which will be used to send out Emails while sending Emails to customers.
|URL which will help the agent what should be used in email / Chat with customers or FAQ for process and help information.
|Email Storage Server
|URL is defined to capture customers’ feedback about the agent’s conversation and handling of the email.
|It is used to send/communicate with 3rd party CRM and JODO Cloud eg. To generate Helpdesk ticket number.
|In case of non-availability of Agents during the non-working time, a standard auto-response can be sent to customers on the Web Site when they select the chat option.