Preview Management

Author: TeamJodo 270 views

Preview Management is used for previewing request processes of created sessions and it’s details.
Preview Calling management allows the agent to equally distribute some of the important customer’s
contacts to the various agents.
It is used for viewing calling processes, The request has request id, User name, Process name,
Session name, Process type, Status and Request details.

Field Description
Date Sessions can be viewed by selecting the Date Range.
Process This is option of the process name in which the processes will appear.
Search Button Search button allows us to search the requests based on the filter criteria define with the available filter options.
Add To create New View/Request process.
Display It is used to display particular number of records per page.
Search Request process can be searched using various options such as request id, User name, Process name,
Session name, Process type, Status and Request details.