IVR

Author: TeamJodo 202 views

Adding IVR tab to the filter enables IVR wise Filtration to Retrieve Recording.

FieldDescription
IVR Menu DescriptionRecordings can be retrieved even on the IVR Menu options .it display all the IVR menus available for the Process selected.
Menu DescriptionOptions available in the IVR flow.
AddPost selection of comment click on Add button which will display comment in selected criteria window.
Selected criteriaSelecting Criteria display all the fields which are added if any one fields needs to be removed from it than we need to check that field and click on remove button.
Filter NameDefine a Filter Name which will be a template defined for the selection criteria and can be used in future to retrieve the recordings of the same filter.
Data Display TemplateIt gives an option to select the Data Display Template which will display all the fields which are selected For Eg:-Agent Name Duration of Talking Time Wrap-Up Time Agent extension All Fields will be viewed while generating Recording