Configure Incoming Email handling
Use this to configure the incoming email handling in Jodo. You can create standard workflow actions for the Email (Inbound) process.
|Receive Account||Email IDs for which the emails will be received|
|Auto Response||Jodo will enable the delivery of the chat conversation transcript automatically to customers once they send an email to the respective ID”s defined.|
|Auto Response Template||This provides a selection of defining different response templates which can be associated with the process, it will allow selecting the Email templates which are ore-created using the template options.
Note:- This option will be enabled only when Auto Response is otherwise by default it will display as None.
|Reply Message||This will allow the user to select the reply option to the customer either with a history of the original message or a fresh content email Option List.
None – Option not available to reply to emails Fresh Email – Original email history of customer mail will not be available Email with history – This will have the original content sent by customer Note:- if None option is selected it will by default take as Fresh Email whenever it is sent to the same sender
|Reply To||This will allow the users to send the Chat conversation through Email to customers on the pre-defined email addresses or new email addresses.|
|Email Processing Logic||Email Template associated with the Chat Module which will be used to send out Emails while sending Emails to customers.|
|Black List||URL which will help the agent what should be used in email / Chat with customers or FAQ for process and help information.|
|Email Storage Server||URL is defined to capture customers’ feedback about the agent’s conversation and handling the call.|
|Allocation||It is used to send/communicate with 3rd party CRM and JODO Cloud eg. To generate Helpdesk ticket number.|
|Keyword Template||In case of non-availability of Agents during the non-working time, a standard auto-response can be sent to customers on the Web Site when they select the chat option.|