Configure SMS details in Jodo
SMS configuration for processes is defined here.
All inbound SMS and outbound SMS sent and received by the process are configured here.
|SMS In Details
|SMS In Server: Define the server name through which SMS will be received from customers.
Short Code: Define the shortcode on which SMS is received. eg. ENQ will use for Enquiry for the Airline schedule.
Auto Reply: This will enable an auto-response to customers when they send the message to the defined number.
For Eg: Thank you for registering the Complaint, your Complaint Id is XXXX and it will be responded to within 4 hours.
Auto Reply Template: Select Templates which are created for Auto-Reply and associate them with the process.
Note: – This option will be enabled only when Auto Reply is checked else this will be None.
|SMS Out Details
|SMS Out Server : Select the server name which is used to send the messages.
Sender ID: ID which will be displayed when the customer receives the messages(CLI) Eg. AXIS