Agent Threshold Template

Author: TeamJodo 194 views

It is created and associated to processes in order to raise an alarm or notification if defined agent threshold is breached. E.g. Agent Idle for more than 10 minutes – This will highlight to the user in order to track the performance. More than one threshold limit can be defined for agents based on the requirement of the process.

Field Description
Active Shows all the active Agent Threshold templates.
Inactive Shows all the inactive Agent Threshold templates.
All Shows all the Agent Threshold templates.
Template Name It will List down all the created Template Name. It acts as a searching Criteria.
Add It allow the user to create new Agent Threshold Template.
Search User can enter the template name and search the template.
View It will list down created Agent Threshold Template name./td>
Edit Allows to Edit the existing Template.
Save As Make a copy of existing Template and save it with a different name.
View Process Allows to view the process to which the Agent Threshold template is mapped.
View Organization This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template.
Delete Allows to delete the configured Agent Threshold template.