Edit IVR Template
An interface to edit the existing IVR template.
|Template Name||Allows to edit name to the template.|
|Flow Description||IVR Flow description can be added in Text Area but it is not a mandatory field.|
|File Name/CFD Flow File||IVR .ini file needed to be browse where CPM Script folder is stored. This .ini file is where we have defined the IVR flow for call routing to Agents.|
|Status||Enabling this option will display the IVR Template while mapping to Process.|