Quality Analysis Review Template
This helps the users to define the score card for the agents and rate the agents on the recordings
|Shows all the active Quality Analysis templates.
|Shows all the inactive Quality Analysis templates.
|Shows all the Quality Analysis templates.
|It will List down all the created Template Name. It acts as a searching Criteria.
|It allow the user to create new Quality Analysis Template.
|User can enter the template name and search the template.
|It will list down created Quality Analysis Template name.
|Allows to Edit the existing Template.
|Make a copy of existing Template and save it with a different name.
|Allows to view the process to which the Quality Analysis template is mapped.
|This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template.
|Allows to delete the configured Quality Analysis template.