Disposition Details window is used to map dispositions for associated processes.
These dispositions are further used as reason for saving the calls in the database.
Disposition Templates are created in the Template module and are further mapped to the process through Process – Disposition Details window.
Further, Email and SMS templates can be mapped to these dispositions so that once that disposition is saved, email and SMS gets triggered to the data available in the CRM/DB.
|This lists the dispositions which are set to the process and allows to set Email/SMS templates to the dispositions, based on which the Email/SMS will be triggered automatically when agent selects a particular disposition.