Edit Queue

Author: TeamJodo 304 views
Field NameDescription
Queue NameProper Queue name needs to be defined
TypeUser can define the Queue based on following 2 types
FIFO: -This means Agent who is longest available the call will route to that Agent first
Skill Base: – This means the call will route to Agent based on their skills assigned
StatusChecking this option, activates the Queue
NextSave the changes and go to the next page