IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice.
A basic example of an IVR application is an automated attendant or voice menu: callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number.
The automated attendant eliminates the need for a live operator to handle the call.
IVR systems can easily support multiple languages, allowing business to service international markets abroad and multi-lingual customers at home.
IVR template is created and assigned to process in order to automate a routine, repetitive call that would otherwise require the time and effort of an employee.
|Active||Shows all the active IVR templates.|
|Inactive||Shows all the inactive IVR templates.|
|All||Shows all the IVR templates.|
|Template Name||It will List down all the created Template Name. It acts as a searching Criteria.|
|Add||It allow the user to create new IVR Template.|
|Search||User can enter the template name and search the template.|
|View||It will list down created IVR Template name.|
|Edit||Allows to Edit the existing Template.|
|Save As||Make a copy of existing Template and save it with a different name.|
|View Process||Allows to view the process to which the IVR template is mapped.|
|View Organization||This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template.|
|Delete||Allows to delete the configured IVR template.|