Online chat User

Author: TeamJodo 282 views

Online Chat User Window shows the information of the agent chat details in terms of Chat user type, number of clients, Chat Start Time and Status Duration.

FieldDescription
Process NameName of the process used.
Agent Name Agent AllocatedShows Agent name who is allocated to a customer.
Customer NameName of customer who initiated the conversation.
Customer ContactContact number of customer.
Customer EmailEmail id of the customer.
Customer Connect TimeTime at which customer connected to agent.
Connect StatusDefines whether customer is connected or not.
Chat Start Chat EndDuration of Agent-Customer conversation