Online chat User
Online Chat User Window shows the information of the agent chat details in terms of Chat user type, number of clients, Chat Start Time and Status Duration.
|Name of the process used.
|Agent Name Agent Allocated
|Shows Agent name who is allocated to a customer.
|Name of customer who initiated the conversation.
|Contact number of customer.
|Email id of the customer.
|Customer Connect Time
|Time at which customer connected to agent.
|Defines whether customer is connected or not.
|Chat Start Chat End
|Duration of Agent-Customer conversation