Disposition-Wise Filtration to Retrieve Recording.

Author: TeamJodo 224 views

Recordings can be extracted for particular disposition.
Eg. Disposition Customer not interested : selection of this disposition and adding it to filter will extract all the recording of the calls
whose disposition were saved as ‘customer not interested’.

FieldDescription
Disposition MasterThis displays Dispositions associated for the selected Process. Quality user can select particular disposition and retrieve recordings for that dispositions
Disposition ReasonThis displays Reasons of Dispositions associated for the selected Process. Quality user can select particular reasons based on the disposition and retrieve recordings for selected disposition and reasons.
AddPost selection of comment click on Add button which will display comment in selected criteria window.
Selected criteriaSelecting Criteria display all the fields which are added if any one fields needs to be removed from it than we need to check that field and click on remove button.
Filter NameDefine a Filter Name which will be a template defined for the selection criteria and can be used in future to retrieve the recordings of the same filter.
Data Display TemplateIt gives an option to select the Data Display Template which will display all the fields which are selected For Eg:-Agent Name Duration of Talking Time Wrap-Up Time Agent extension All Fields will be viewed while generating Recording