Data Display Template Page

Author: TeamJodo 349 views

Online Data Display templates allows the data to be selected for display in Quality and online Monitoring Windows.

Further this template is mapped to process for displaying the relevant data

Field Description
Active Shows all the active agent threshold templates
Inactive Shows all the inactive agent threshold templates
All Shows all the agent threshold templates
Add Allows to add one more agent threshold template
Template name Allows to name the template
View Allows to view the details of the configured escalation template
Edit Allows to edit the configured escalation template
Save As Allows to make a copy of preconfigured escalation template
View Process Allows to view the process to which the escalation template is mapped
View Organization This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template.
Delete Allows to delete the configured escalation template