Escalation Template Page

Author: TeamJodo 221 views

It is created and associated to processes in order to raise an alarm or notification if threshold for critical parameter is breached Eg: like call abandoned rate

Field Description
Active Shows all the Active Escalation Template
Inactive Shows all the Inactive Escalation Template
All Shows all configured Escalation Template
Add Add option allows to add new Escalation Template
View Allows to view the details of the configured escalation template
Edit Allows to edit the configured escalation template
Save As Allows to make a copy of preconfigured escalation template
View Process Allows to view the process to which the escalation template is mapped
View Organization This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template
Delete Allows to delete the configured escalation template