User Skill Associate

Author: TeamJodo 323 views

This functionality allows us to edit the user skill details of the user

Field Description
Skill Different type of skills can be associated to the user Eg. Language Skills, Product Skills
These skills are used for call distribution and routing through ACD
Skill Details Details of master skill are defined here – Language: English
Proficiency Proficiency can be defined of that user in order to rout the call to correct agent
Preferences for call routing can be decided in order to utilize the available resources effectively and efficiently
Add Saves the details to the user account
Next Saves the details and directs to the User Group Association Page