DNC Request

Author: TeamJodo 259 views

DNC Request is abbreviation for “Do Not Call Request.” This screen shows the requests that are raised when a
customer should not get a call back from an Agent.
It comprises of the file in “.CSV” format which contains the customer information.

Field Description
Date Sessions can be viewed by selecting the Date Range.
Search Button Search button allows us to search the requests based on the filter criteria define with the available filter options.
Add DNC Button It is used to create a new DNC Request. We need to provide Template name, DNC type i.e “Blacklist/DNC”. DNC validity i.e “Date Range/Permanent”. and Media list.
Display It is used to display particular number of records per page.
Search Request process can be searched using various options such as request id, Process name, Request date,
Status, User and view.