Configure Telecom Channels and Allocation Details
Telephony channels are associated with the process through the Channel Allocation Details window
Line Type and Trunk Group is be mapped here
|Maximum Channels are associated to initiate calls to the agents.
|Maximum Channels define to be utilized for external customer calls.
|This option allows to define of Maximum channels to be allocated from the trunk group for performing External conference calls.
|Internal /Conference Line
|Maximum channels allocated which can be utilized to initiate Conference for the process.
|Maximum channels allocated for Supervisors to initiate barge-in
|Team Leader Line
|Channel Allocation for Team Leaders to barge in or Audit the calls.