Configure Telecom Channels and Allocation Details

Author: TeamJodo 320 views

Telephony channels are associated with the process through the Channel Allocation Details window
Line Type and Trunk Group is be mapped here

Field Description
Agent Line Maximum Channels are associated to initiate calls to the agents.
Customer Line Maximum Channels define to be utilized for external customer calls.
External/Conference Line This option allows to define of Maximum channels to be allocated from the trunk group for performing External conference calls.
Internal /Conference Line Maximum channels allocated which can be utilized to initiate Conference for the process.
Supervisor Line Maximum channels allocated for Supervisors to initiate barge-in
Team Leader Line Channel Allocation for Team Leaders to barge in or Audit the calls.