Quality Information: Call Flow

Author: TeamJodo 314 views

It shows the details of the call flow like ID,call type,Termination type,Transfer method used.


IDIt is the unique ID assigned to the call.
Call TypeThis gives information about the type of call.
Termination TypeThis gives information about the type of call.
Connect timeIt is the time required to connect the call to the user.
Start timeIt is the time at which call gets connected.
Transfer methodIt gives description about the transfer method used for the call.For Eg:agent to agent,user to user,user to agent.
DurationIt the total time for which call is connected.
DisplayIt gives us the count of the list of processes associated to the group and also allows the user to choose the number of records to be displayed on the screen.
SearchEnter the data to search on specific data from the list of recordings displayed in the window.