QA Group Template
Group template is used to associate the groups to the Quality Analysis Template Once the groups are added to the template user can prepare the questionnaire to a particular group. Go to the foot of the page to add or edit any questionnaire for a particular group. This bundle of questionnaire enables the QA team to follow while evaluating a call. To associate questionnaire to a particular group user needs to click on the group name mentioned under QA group.
|Allows to add/create new group to the QA Template.
|Allows to associate a new name to the group.
|Shows the parameters or questions which are part of the questionnaire.
|To add a question user needs to click on ‘Add question’.
|Takes to the main page saving the configured details.