QA Group Template
Group template is used to associate the groups to the Quality Analysis Template Once the groups are added to the template user can prepare the questionnaire to a particular group. Go to the foot of the page to add or edit any questionnaire for a particular group. This bundle of questionnaire enables the QA team to follow while evaluating a call. To associate questionnaire to a particular group user needs to click on the group name mentioned under QA group.
| Field | Description |
|---|---|
| Add Group | Allows to add/create new group to the QA Template. |
| Group Name | Allows to associate a new name to the group. |
| QA questions | Shows the parameters or questions which are part of the questionnaire. |
| Add question | To add a question user needs to click on ‘Add question’. |
| Finish | Takes to the main page saving the configured details. |