Disposition Template Page
Use of disposition template is as follows
Disposition Template is created and assigned to processes during process configuration stage.
Dispositions are used to save a call. Based on the nature of the call and the conversation between the customer and the agent the calls can be saved.
These dispositions can be predefined by using the disposition template window.
| Field | Description |
|---|---|
| Active | Allows to Add Event |
| Inactive | Shows the Event name |
| All | Displays all Templates available. |
| Search | User can enter the name of Disposition and search the templates |
| Add | Click on Add Button to create new Templates. |
| View | It will list the dispositions created in the selected template |
| Edit | Allows to Edit the existing Template |
| Save As | Make a copy of existing Template and save it with a different name. |
| View Process | Displays the processes allocated to the template |
| Organization | This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template. |
| Delete | Delete the template. |