Process Filtration to Retrieve Recording
Process filtration tab allows to set filter based organization and process details, it also allows to select the media type for which the recording needs
to be extracted.
Eg. Voice In, Voice Out or Blended
| Field | Description |
|---|---|
| Organization | Organization is basically creation of a Tenant and for security purpose which will allow to have different organizations created and process created under organizations and not available to different organizations. It list down all organizations name which are created in Organization tab. Based on selection of organization it will display the process name which are mapped to a particular organization. * indicates mandatory field |
| Process | Based on selection of organization it will display the process name which are mapped to a particular organization. Process-wise Recording can be generated by selecting All option or specific Process name. |
| Session | This give selection of session to retrieve the recordings for Active/Inactive sessions. |
| Media | This displays all the Media which are associated to Process for which the recordings have to be retrieved. * indicates Mandatory field |
| Add | Post selection of Process click on Add button which will display on session Name Screen Tab. |
| Session Name | Select at least one session for which recordings have to be retrieved |
| Selected criteria | Selecting Criteria display all the fields which are added if any one fields needs to be removed from it than we need to check that field and click on remove button. |
| Filter Name | Define a Filter Name which will be a template defined for the selection criteria and can be used in future to retrieve the recordings of the same filter. |
| Data Display Template | It gives an option to select the Data Display Template which will display all the fields which are selected For Eg:-Agent Name Duration of Talking Time Wrap-Up Time Agent extension All Fields will be viewed while generating Recording |