Configure sending Email in Jodo
| Field | Description |
|---|---|
| Receive Account | Email IDs for which the emails will be received |
| Auto Response | Select this option to send an auto-response to customers once they send an email on the ID”s defined. |
| Auto Response Template | This provides a selection of defining different response templates which can be associated with the process, it will allow selecting the Email templates which are ore-created using the template options. Note:- This option will be enabled only when Auto Response is otherwise by default it will display as None. |
| Reply Message | This will allow the user to select the reply option to the customer either with a history of the original message or a fresh content email Option List. None – Option not available to reply to emails Fresh Email – Original email history of customer mail will not be available Email with history – This will have the original content sent by customer Note:- if None option is selected it will by default take as Fresh Email whenever it is sent to the same sender |
| Reply To | This will allow the users to send the Chat conversation through Email to customers on the pre-defined email addresses or new email addresses. |
| Email Processing Logic | Email Template associated with the Chat Module which will be used to send out Emails while sending Emails to customers. |
| Black List | URL which will help the agent what should be used in email / Chat with customers or FAQ for process and help information. |
| Email Storage Server | URL is defined to capture customers’ feedback about the agent’s conversation and handling of the email. |
| Allocation | It is used to send/communicate with 3rd party CRM and JODO Cloud eg. To generate Helpdesk ticket number. |
| Keyword Template | In case of non-availability of Agents during the non-working time, a standard auto-response can be sent to customers on the Web Site when they select the chat option. |