Configure Telecom Channels and Allocation Details
Telephony channels are associated with the process through the Channel Allocation Details window
Line Type and Trunk Group is be mapped here
| Field | Description |
|---|---|
| Agent Line | Maximum Channels are associated to initiate calls to the agents. |
| Customer Line | Maximum Channels define to be utilized for external customer calls. |
| External/Conference Line | This option allows to define of Maximum channels to be allocated from the trunk group for performing External conference calls. |
| Internal /Conference Line | Maximum channels allocated which can be utilized to initiate Conference for the process. |
| Supervisor Line | Maximum channels allocated for Supervisors to initiate barge-in |
| Team Leader Line | Channel Allocation for Team Leaders to barge in or Audit the calls. |