Data Display Template Page
Online Data Display templates allows the data to be selected for display in Quality and online Monitoring Windows.
Further this template is mapped to process for displaying the relevant data
| Field | Description |
|---|---|
| Active | Shows all the active agent threshold templates |
| Inactive | Shows all the inactive agent threshold templates |
| All | Shows all the agent threshold templates |
| Add | Allows to add one more agent threshold template |
| Template name | Allows to name the template |
| View | Allows to view the details of the configured escalation template |
| Edit | Allows to edit the configured escalation template |
| Save As | Allows to make a copy of preconfigured escalation template |
| View Process | Allows to view the process to which the escalation template is mapped |
| View Organization | This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template. |
| Delete | Allows to delete the configured escalation template |