Escalation Template Page
It is created and associated to processes in order to raise an alarm or notification if threshold for critical parameter is breached Eg: like call abandoned rate
| Field | Description |
|---|---|
| Active | Shows all the Active Escalation Template |
| Inactive | Shows all the Inactive Escalation Template |
| All | Shows all configured Escalation Template |
| Add | Add option allows to add new Escalation Template |
| View | Allows to view the details of the configured escalation template |
| Edit | Allows to edit the configured escalation template |
| Save As | Allows to make a copy of preconfigured escalation template |
| View Process | Allows to view the process to which the escalation template is mapped |
| View Organization | This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template |
| Delete | Allows to delete the configured escalation template |