Add Queue Details
| Field Name | Description |
|---|---|
| Skill Master | It will show all the skills type which are created under Skill tab User can select the required skills and can assign to the Agents |
| Skill Details | It will show all the Skills details which are created under each skill type User needs to simultaneously select the skill Details with Skill Master that can be further assigned to Agents |
| Proficiency | Skills wise Proficiency can be set which will be further Assign to Agent and based on Queue skills Call will get routed to Agents For Eg:- Suppose there are 2 agents both have same skill but different proficiency defined as below. So call will route to the Agent having higher Proficiency Agent 1 English Knowledge 5 Agent 2 English Knowledge 7 So call will get routed to Agent 2 |