Edit Queue
| Field Name | Description |
|---|---|
| Queue Name | Proper Queue name needs to be defined |
| Type | User can define the Queue based on following 2 types FIFO: -This means Agent who is longest available the call will route to that Agent first Skill Base: – This means the call will route to Agent based on their skills assigned |
| Status | Checking this option, activates the Queue |
| Next | Save the changes and go to the next page |